Terms & Conditions

Please Note:

Clay and Game Reloaders ONLY trade within the UK and use GBP (£) currency for all transactions. 

We are unable to send Any Component parts of Ammunition outside of the UK.

At Clay and Game Reloaders online shop you will be able to purchase goods and delivery for those items that are not classed as dangerous goods.

These terms and conditions are the contract between you and Steel Shot Company Ltd (Trading as Clay & Game Reloaders) (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

I / We are Steel Shot Company ltd, a company registered in England, company number 07087632. Our trading address is Unit 18, Redcliff Road, Melton Enterprise Park, Melton, East Yorkshire, HU14 3RS.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

The terms and conditions:

Our Contract With you:-

This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.

If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

Acceptance of Your Order:-

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.

If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may, accept the alternatives we offer; cancel all or part of your order.

Price and Payment:-

The price payable for the Goods that you order is clearly set out on Our Website.

It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.

Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.

The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.

Hazardous orders will be subject to delivery charges at the point of order confirmation. Order confirmations will be done with a phone call. Delivery charges will vary depending on route length, duration and number of orders to deliver. 

If we owe you money, we will credit your credit or debit card as soon as reasonably possible but in any event no later than 14 days from the date when we accept that repayment is due.

Security of Your Credit / Debit Card:-

We take care to make Our Website safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. No details are saved for any future processing purposes.

Cancellation and Refunds:-

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

The following rules apply to cancellation of your order:

If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14-day period.

We will return your money subject to the following conditions:

we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

The option to cancel your order is not available, if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

In any of the above scenarios, we will return your money within 14 days.

Liability for Subsequent Defects:-

Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.

The procedure to return the Faulty Goods is listed below; (Goods Returned Section)

We will return your money subject to the following conditions:

We receive the Goods with labels and packaging intact.

You comply with our returns procedure. We cannot return your money unless we know who sent them.

You tell us clearly what is the fault or issue, when it first became apparent, and other information to enable us to identify or reproduce it.

If any defect is found, then we shall; repair or replace the Goods, or refund the full cost you have paid including the cost of returning the Goods.

Delivery and Collection:-

We are unable to send Any Component parts of Ammunition outside of the UK.

Goods are delivered within 30 days from the day you place an order to purchase the Goods.

Deliveries will be made by the Courier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail or phone to arrange another date for delivery.

We may deliver the Goods in instalments if they are not all available at the same time for delivery.

All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

Signing "Unchecked", "Not Checked" or similar is not acceptable.

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Some Goods are heavy or hazardous that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

We are happy for you to pick up Goods from our shop/ warehouse. Please let us know about collection before ordering, so that the products can be ready for collection.

If you pick up Goods from our premises, then:

We may not be able to assist you in loading heavy items;

Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;

You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

Foreign Taxes and Duties:-

If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

Goods Returned:-

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly.

The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.

So far as possible, Goods should be returned:

With both Goods and all packaging as far as possible in their original condition;

Securely wrapped;

Including our delivery slip / Invoice;

at your risk and cost.

You must tell us by email message to sales@claygame.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. If you send Goods to us without prior agreement and an included invoice or note, we may not be able to identify sufficient details to enable us to attend to your complaint.

In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the manufacturer's operating instructions.

If we agree that the Goods are faulty, we will; refund the cost of return carriage; repair or replace the Goods as we choose.

If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

Your Account With us:-

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

Security of Our Website:-

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

Modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

Link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

Download any part of Our Website, without our express written consent;

Collect or use any product listings, descriptions, or prices;

Collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

Aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;

Share with a third party any login credentials to Our Website.

Despite the above terms, we now grant a licence to you to:

Create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon you not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

You may copy the text of any page for your personal use in connection with the purpose of Our Website.

Intellectual Property:-

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

Dispute Resolution:-

In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.

The following terms apply in the event of a dispute between the parties:

If you are not happy with our services or have any complaint, then you must tell us by email message to sales@claygame.co.uk .

If a dispute is not settled via e-mail, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration in person or over the phone.

We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

Definitions in this agreement:-

“Carrier”  means any person or business contracted by us to carry Goods from us to you.

“Content” means any content in any form published on Our Website by us or any third party with our consent.

“Goods”  means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

“Our Website”         means any website of ours, and includes all web pages controlled by us.

"Post"      means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.